We use recycled packaging and cushioning for shipping, so please excuse us if your package arrives in a box with unrelated information printed on the outside! It's our little way of saving you money by not charging a handling fee, and doing our bit for the environment!
Please note we no longer offer local pickup from Vernon. If you are local to the Okanagan and would like some products, please contact us before ordering to see if arrangements can be made.
FLAT RATE, EXPRESS AND FREE SHIPPING
For everyone else, we ship Expedited Parcel via Canada Post. We'll send you a confirmation e-mail with the tracking information once it ships! Please note that at this time we are only shipping once per week to try and minimize our public interaction during the COVID-19 pandemic.
Our flat rate shipping rates are on your location. Orders over $75 (before tax) ship free! Please note we currently do not ship outside of Canada.
Express shipping via Canada Post varies from 2 to 3 days based on your location from Kelowna, BC, as well as how far you are from your nearest major mail centre. If you are uncertain if express shipping will get your order to you on time, please contact us with your postal code so we can verify if we can get it to you within a certain time frame. Generally most locations in western Canada and near major mail centres in central Canada are within a 2-day timeframe.
IF YOUR ORDER IS RETURNED
If your order is returned to us due to you not picking it up, you will be refunded the cost of your order less the shipping charge. If you wish to place your order again, you will have to pay the shipping charge again. Please note that we are not responsible for incorrect addresses. Please check your address to ensure it's correct!
If you have any questions, please don't hesitate to contact us!